Privacy Policy

Fragscentric ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.

Information We Collect

We may collect the following types of information:

• Personal details: name, phone number, and delivery address when you place an order.
• Payment information: transaction IDs or references you provide as proof of manual payment (e.g., bKash, bank transfer). We do not collect or store any bank account or mobile wallet credentials.
• Communication: messages you send us via social media or direct messaging.
• Marketing SMS preference: whether you chose to receive occasional restock and new-arrival SMS updates during checkout.

How We Use Your Information

• To process and fulfill your orders
• To communicate order status, shipping updates, and respond to inquiries
• To send restock or new-arrival SMS updates only when you explicitly opt in
• To improve our website, products, and customer experience

Transactional order SMS messages are sent to process your order. Marketing or broadcast SMS messages are sent only when the latest checkout preference for your phone number is opted in.

Analytics (Optional)

If you accept analytics in our cookie banner, we collect aggregated usage data to understand how the shop performs:

• Events: page views, product views, cart actions, checkout, and purchases (no ads or cross-site tracking).
• Session identifier: a daily hash derived from your IP address, browser type, and date — not your name or phone number.
• Retention: detailed events are kept about 90 days, then deleted after daily summaries are stored.
• Cloudflare Web Analytics: if enabled, loads Cloudflare’s privacy-oriented performance beacon (see our Cookie Policy).

You can decline analytics at any time via the cookie banner; essential cart storage still works. To clear your consent choice, remove site data for fragscentric.com in your browser.

Third-Party Sharing

We do not sell, rent, or trade your personal data. We share information only with:

• Payment verification — transaction IDs are used solely to verify your manual payment
• Shipping carriers — to deliver your order (name, phone, address only)

Data Security

We take reasonable measures to protect your data, including SSL encryption on our website and secure handling of all personal information. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw marketing SMS consent by leaving the checkbox unchecked on a future checkout or asking us to update your customer record

To exercise any of these rights, contact us at the information below.

Data Retention

We retain order records for operational, tax, fraud-prevention, and customer-support needs. If you request deletion, we anonymize direct identifiers on order records (name, phone, address, payment reference, and internal notes), remove restock notification records tied to your phone number, and turn off marketing SMS preference. Order totals and item snapshots remain so business records stay accurate.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact

If you have questions about this policy, reach out to us:

• Email: [email protected]
• Instagram: @fragscentric